This Privacy and Security Statement ("Privacy Statement") applies to information collected by CHI LLC. (CHI), makers of SensiClear. CHI is committed to protecting the privacy of its Customers ("Customers"). We have created the following Privacy Statement to give you an overview of the type of information we collect, how the information is used and how the information is safeguarded.
Information is collected from Customers by CHI through the use of the CHI site (SensiClear.com). This Privacy Statement applies only to information collected by CHI. By visiting SensiClear.com, you are accepting the practices described in this Privacy and Security Notice.
- WHAT INFORMATION IS COLLECTED?
In order to provide you with products of interest to you and to continually improve your shopping experience on SensiClear.com, we collect information about our Customers in a variety of ways. In some cases, CHI asks Customers directly for information in order for them to purchase products or use our services, and, in other cases, information is collected automatically as Customers are using our Web Site. You may choose not to provide certain information, but then you may not be able to purchase products or take advantage of the features we offer. The following is a summary of the kinds of information CHI collects:
- Active Collection
CHI LLC. is the sole owner of information collected on SensiClear.com. CHI collects certain information either voluntarily or as required in order to register with CHI or use certain CHI Services. This type of information includes:
- Order form. Contact information, such as name, mailing address, e-mail address and phone number.
- Shipping or transaction information, such as billing address and financial information (credit card number and expiration date) if you choose to purchase products offered for sale on the CHI Web site. If we have trouble processing an order, the information is used to contact the Customer.
- Demographic information such as zip code.
- Information you enter in forms and optional surveys or contests, such as name and e-mail address.
- Information provided in connection with discussions on bulletin boards, in chat rooms, and in messaging or other interactive services.
- Information provided in e-mail requests and communications.
- Information from other sources. In order to personalize our service by providing better product recommendations or special offers we may think will interest you, we may receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.
- Passive Collection
Some information is collected automatically while you are using SensiClear.com. It is important to note that CHI must store this information in order to ensure its Customers receive optimal service while using CHI services. This type of information includes:
- Log Files: Log files information, such as IP addresses, browser type, domain names, number of page views, login frequency, page or section accesses. Log files are used to track member usage and engagement and to gauge the effectiveness of our different services. We use your IP address to help diagnose problems with our server and to administer the Web site.
- Cookies: CHI uses cookies, which are electronic pieces of information stored on your computer, to allow us to recognize you when you return to our site and to provide you with customized services and information. If Customers reject a cookie placed by CHI, they will not be able to use the CHI service (e.g., purchase products or establish a Customer Account) other than view the CHI Web site. For example, upon login to a Customer Account requiring a Customer password, a cookie is set in the browser that links CHI software to the proper user's login session. If this cookie is disabled, that aspect of the site will not work.
- HOW DOES CHI USE THE INFORMATION COLLECTED?
CHI endeavors to strictly adhere to state, local and federal laws regarding the preservation and archiving of information collected. In addition to the uses described elsewhere in this Privacy Statement, CHI may use the information you provide in the following ways:
- To contact you about our products and services or about your use of our Web site. For example, Customers will receive a welcome e-mail, e-mail newsletters, and customized content, and they may receive a updates when CHI has new product features or enhancements or other news to relay to our Customers.
- For marketing and promotional purposes.
- For catalog mailings if you request to receive a catalog.
- CHI does not use individually identifiable health information that may be collected in our discussion groups for marketing purposes.
- To respond to your comments or requests or to request feedback regarding our products or services.
- For billing purposes, to facilitate transactions and to fill Customer orders in connection with purchases of products offered by CHI.
- For the specific purpose for which the information was provided.
- HOW DOES CHI COMMUNICATE WITH CUSTOMERS?
CHI would like to communicate with its Customers when we have new products or services we feel are of special interest to you. Unless you opt-out of communications from CHI, you will receive the following types of communications:
- Special Offers and Updates. We will send CHI Customers a welcome e-mail to verify your participation in the CHI products and services we offer. Established Customers will occasionally receive information on products, services and special deals or coupons. Out of respect for the privacy of our Customers, we present the option to not receive these types of communications. Please see the Choice/Opt-out section.
- Customer Service. We communicate with Customers on a regular basis to provide requested services and in regards to issues relating to their account, we reply via e-mail or phone, in accordance with the Customer's wishes.
- Refer a friend. If a Customer elects to use our referral service for informing a friend about our site, we ask them for the friend's name and e-mail address. CHI will automatically send the friend a one-time e-mail inviting them to visit the site. CHI stores this information for the sole purpose of sending this e-mail and tracking the success of our referral program. The friend may contact CHI to request the removal of this information from our database by sending an e-mail requesting removal to customerservice@chiskinlabs.com.
- SECURITY
The following outlines different types of security procedures CHI has in place to protect the loss, misuse or alteration of the information collected.
- Identification and Authentication
Access to the data is assigned to specific individuals in order to maintain strict control over access. We do not grant general access to data within CHI and, except as set forth in this Privacy Statement, access to data is not granted to parties outside CHI. We also verify the identity of the persons accessing the data by using a login name and password. Passwords are required to be six characters and include a non-alphabetic character. In addition, login session times-out after a period of time to prevent unauthorized use.
- Authorization and Access Control
Only authorized personnel have access to restricted data. Access to sensitive data such as customer financial information and individually identifiable health information is revoked in a timely manner for employees who change function or resign. Nondisclosure Agreements are in place with contractors and third parties having access to having access to sensitive data.
- Data Confidentiality
CHI uses 128-bit encryption and a security firewall to protect the confidentiality of customer information.
- Data Integrity and Retention
We implement full database backups by our certified Database Administrator to establish data consistency and integrity. We also grant Customers access to their information in order to verify that the data is still accurate and has not been modified or corrupted.
Data are stored on our secure server and backed up via FTP. Such data are stored to the extent required by state, federal and local laws. Our Web servers are located in a secure and environmentally controlled room/location. Backups are automated and scheduled using industry-standard backup software.
- Data Management and Monitoring
All employees of CHI are informed of the company's security policies. CHI's new hires are briefed on security and privacy issues and the security policies are also covered in the employee manual. CHI departments review security measures at regular department meetings.
Security and privacy threats, operational and technical vulnerabilities have been assessed and countermeasures have been taken to reduce these vulnerabilities. New threats are consistently evaluated and measures are taken to prevent them from occurring at CHI. In addition, a security firewall screens access events and non-valid attempts are denied and logged. More stringent countermeasures are being implemented by CHI's security administrator on a continuous basis.
- LINKING
CHI may offer links to other Web sites. Please be aware that CHI is not responsible for the privacy practices of such linked sites, including sites of our partners. We encourage our Customers to be aware of this when they leave CHI.com and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by CHI.
- SURVEYS AND CONTESTS
From time to time, our site requests information from Customers via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address) and demographic information (zip code) or your name and e-mail address. Contact information will be used to notify the winners and award prizes. Anonymous survey information will be used for purposes of monitoring or improving the use and satisfaction of our Web site.
- CHILDREN
CHI does not sell products for purchase by children. We may sell children's products for purchase by adults. If you are under 18, you may use SensiClear.com only with involvement of a parent or guardian.
- CHOICE/OPT OUT
CHI gives Customers the ability to opt-out of receiving future communications from CHI by replying to Unsubscribe in the subject line via e-mail at customerservice@chiskinlabs.com. For example, Customers may wish to opt-out of having their information used for information directly related to CHI's products and services.
- NOTIFICATION OF CHANGES
CHI reserves the right to make changes to the Privacy Statement at any time. If we plan to make significant changes to any of our privacy policies or practices with respect to how we use personally identifiable information, we will post those changes to this Web site 30 days before they take effect. CHI will post those changes on our Web site so our Customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Please review our Privacy Statement periodically to see recent changes.
- CONDITIONS OF USE
If you choose to visit,SensiClear, your visit and any dispute over privacy is subject to this Privacy Statement and our Terms and Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of California.
- ADDRESSING PRIVACY & SECURITY CONCERNS
If you have any questions about this Privacy Statement, the practices or your dealings with the Sites, or wish to receive a printed version of this Privacy Statement, please contact us:
Privacy and Security
111 South Highland Street
Ste 159
Memphis, TN 38111
customerservice@chiskinlabs.com
